Shipping & Returns

Shipping

All items are shipped from our warehouse within 3 to 7 business days. In some rare cases, when the card has been discontinued by the manufacturer, it might take up to 2 weeks before we ship the item. VGAStore.com has the right to send the substitution instead of the originally ordered card; the substitution will carry the same or better specifications. If the card has been discontinued by the manufacturer, VGAStore.com might send used or recertified card to fulfill the order; the card will be covered by the standard 6-Months warranty, unless otherwise specified.

Warranty and Returns

Products sold by VGAStore.net are covered by our 30 day return period and 6-Months replacement (for same or similar model) period, unless otherwise noted. Policies regarding items that are not covered by the 30-day return period are specified on the products' individual pages as well as in the special exceptions section below. Please note that VGAStore.net does not offer any technical support. Please direct technical questions to the manufacturer.

All Physically Damaged or Defective Products Must be reported within 3 business day of arrival to qualify for DOA replacement. VGAStore.net will not accept any claims for physically damaged products pass this time frame. All returns covered under our 14-day return period are subject to the following:

• A Return Merchandise Authorization (RMA) number issued by VGAStore.net must accompany all returns.
• All RMA numbers are valid for 14 days from the date of issuance.
• All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
• VGAStore.net will not accept items that have been physically damaged or misused.
• All returns must be shipped freight prepaid.
• All related fees (shipping & return shipping fees) are NON-REFUNDABLE for all products in all cases.
• 20% restocking fee applies to all refunds.
• VGAStore.net will provide replacement of DOA product FREE of charge.
• There is no return for open or activated software item, or any item that include any software or access to online software or service with activation code, key or license.

Return Mailing address:
TSpire Solution / VGAStore.com 
2621 Greenleaf ave 
Elk Grove Village, IL 60007